FAQ

Where do you deliver?

Delivering to BITS Pilani (Pilani campus) only, until 9 October 2026. We do not deliver anywhere else at the moment: not to other BITS campuses, and not off campus. We are setting up delivery to other major colleges across India. More campuses open soon. BITS Goa, BITS Hyderabad and IIT BHU appear at checkout marked "coming soon" and cannot be ordered to yet.

How do I pay?

By UPI. At checkout you can either tap the pay button to open your UPI app with the amount already filled in, or scan the QR code with any UPI app. After paying, enter the 12-digit UTR reference from your payment app so we can match your payment to your order.

Where do I find the UTR number?

Open the completed payment in GPay, PhonePe, Paytm or your bank app. It is shown as "UTR", "UPI transaction ID" or "Reference number" and is always 12 digits.

How long does delivery take?

Kits arrive at your bhawan on Pilani campus in about 5 to 14 days once payment is verified. We keep you posted on WhatsApp as your order moves along, and you can follow it any time under Your Orders.

What if I pay the wrong amount?

Payments that do not match the order total cannot be verified automatically and will hold up your order. Use the pay button or the QR code. Both carry the exact amount. If you have already paid the wrong amount, contact us with your UTR number.

Which size should I order?

Kits have an athletic cut. The size guide lists chest and length measurements for the garment itself. Compare them against a shirt you already own rather than your body measurement. If you are between sizes, take the larger one.

Are these official club kits?

No. These products are not affiliated with, endorsed by or licensed by any club, national federation or sportswear brand.

Something I want is sold out. Will it come back?

Stock is re-checked against our supplier automatically every day, so sold-out sizes reappear on the site as soon as they are back. Sold-out kits stay listed rather than disappearing.

Do I need an account to order?

No, you can check out as a guest. An account keeps every order in one place on any phone or laptop, and if you sign up with the email you ordered with, your earlier orders are added to it automatically.

I forgot my password. What do I do?

Tap "Forgot password?" on the sign-in form and enter your email. We send a link that lets you choose a new password; it can take a minute, so check Spam and Promotions too. The link works once and expires after an hour.

Will I have to sign in every time?

No. You stay signed in on that device until you sign out. Changing your password signs out your other devices, so only someone with the new password can get in.

Still stuck? Get in touch.